Warranty Forms

Warranty forms and Links please download and fill in all appropirate fields.

IN ORDER TO MAKE A CLAIM, THE SUPPLIER WILL NEED THE FOLLOWING.

  • Copy of Proof of Purchase receipt. If you have lost your Receipt you can download another copy from your account page
  • Copy of the electrician's invoice or certificate of compliance for the installation of our product.
  • Below form completed in full and with as much detail as you can provide to support your warranty claim with us
  • Mercator Warranty Form

    In order to make a claim, we require the following documentation to be supplied

    • Copy of proof of purchase
    • Copy of the electrician’s certificate of compliance for the installation of the MERCATOR product (if required)
    • Below form completed in full and with as much detail as you can provide to support your warranty claim with us
    • Please click here to submit online warranty form
  •   Mercator Warranty Form.
  • Martec Warranty Form

     Martec Warranty Statement           Martec Legal Statement

  • Brilliant Warranty Form

    Please click here to submit online warranty form Before filling out a Warranty Repair Form please follow our troubleshooting guide to correct these common installation faults:Troubleshooting Guide
    The following items are not covered by your Brilliant warranty:
    1. The presence of an intermittent humming noise that occurs due to variations in electrical supply. This noise can be caused by your hot water service, microwave or your electricity provider sending a ripple control signal in your area. This is not a product fault.
    2. A wobbling fan that has not been installed correctly or due to external influences, or has unaligned or mismatched blades. To remedy this please see our troubleshooting guide, link is at the top of the page.
    3. Corrosion such as rust or surface damage (known as tea staining). BEFORE installation, the stainless steel parts MUST BE TREATED with neutral oil, which must penetrate all the joints, after which, dry the area with a soft cloth. In extremely corrosive environments, the treatment with oil must be repeated at least 4 times a year. In case of serious corrosion, use an abrasive paste designed for stainless steel to remove the stain, then reapply the neutral oil again.
    4. Minor variations in speed on ceiling fans. This may be visible between products that are the same model. Some disparity in speed of ceiling fans is to be expected.
    5. Damage caused by power surges or fluctuations.
    6. Incorrect installation or installation from an unqualified and/or unregistered electrical contractor.
    7. Damage to the ceiling fan that does not use the supplied wall control and/or a Brilliant approved remote.
    8. If the Brilliant product has been exposed to the environment, incorrectly used, intentionally or accidently damaged.
    9. Motor sounds or vibrations caused by non-approved light fittings that are connected to a Brilliant ceiling fan.
    10. Damage to furnishings, walls, floors, structural, foundations or any other loss for damage either directly or indirectly derived from an unqualified installer attempting to install, modify or repair the product

         Hunter Pacific 

         Hunter pacific Ceiling Fans operation Manual and warranty form.

          Hunter Pacific Owners manual.

All prices are in Australian Dollars and include GST. GST will be removed from your order if you are ordering from outside Australia.

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