Delivery Info

Electricalproducts.com.au deliver products by Australia post and selected couriers to your door to all areas within Australia.  Orders will be shipped as soon as possible, depending on product availability. If a product is not available customers will be notified Via email provided in checkout prossess.

The prices and times below can be used as a guide for delivery. Additional delivery changes may apply to heavy products or orders with multiple products due to the added weight. 

The delivery costs will be automatically calculated at the time of checkout.

 

AUSTRALIA DESTINATION DELIVERY TIME

FREIGHT CHARGE 
estimate

NEW SOUTH WALES   2-7 Working Days

$14.95

   

 

NSW Country 2-7 Working Days

 $14.95

     
AUSTRALIAN CAPITAL TERRITORY 2-7 Working Days $14.95
     
     
VICTORIA 2-7 Working Days  $14.95
     
     
SOUTH AUSTRALIA 1-7 Working Days $14.95
     
     

WESTERN AUSTRALIA

3-8 Working Days $14.95
     
     
QUEENSLAND  2 to 7 working Days $14.95
QLD Country  2 to 8 Working Days $14.95
     
     
NORTHERN TERRITORY  3 to 8 Working Days $14.95
     
TASMANIA 4 to 8 Working Days $14.95

 


The above delivery times are once we dispatch the goods from our warehouse. Delivery costs will be determined during the Shopping cart checkout process, The postage will be calculated based on the delivery address and product weight.  Delivery costs May be subject to change without notice.

DELIVERY INFORMATION

Orders are shipped on business days only.  Business days are Monday to Friday (excluding Public Holidays).  No shipments are made on Saturday, Sunday or Public Holidays.

Electriccalproducts.com.au cannot be responsible for delivery delays beyond our control and as such delivery times are only an approximate. Late delivery does not constitute failure of our agreement and does not entitle cancellation.

It is the responsibility of the customer to inform us if a product does not arrive. Once we have been notified we will lodge an enquiry with the courier company and track your product accordingly.

How do I track the status of my order?

Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases tracking updates could take 24-48 hours to update accurately. Alternatively you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.

Carrier tracking websites and numbers:
Click Australia Post or Phone: 13 13 18
Click Star Track Express or Phone: 13 23 45
Click TNT Express
or Phone: 13 11 50

Damages

In the unlikely event that your item arrives damaged contact us on (08) 86326564 or  sales@electricalproducts.com.au and include the order number and tell us which items were damaged and how (sending us a digital photo would be really helpful if you can). If we can’t send you a replacement part to fix the problem then we'll pay to have the item returned to us and will send a replacement to you. If you do not want parts or a replacement, then the item comes under our normal returns policy. Please make sure that you check for damage immediately upon receiving the product(s), as we cannot take responsibility for damages that may happen once you have received the product(s). Damage claims must be made within 7 days of recieving your items. 

WE USE THE FOLLOWING COURIERS

 Online lighting store AustraliaLighting shop online we use TNT & Australia Post