CEILING FAN PRODUCT INFO

1. Did it come with the fan?
2. Is it a Mercator remote control?
3. If NO seek the services of the remote supplier.
4. If YES check for these things.
5. Check the dip switches in the handpiece and the receiver correspond.
6. If you have an identical remote control check the receiver by using the other hand piece and readjusting the dip switches

1. Replace the batteries.
2. If you have another hand piece indentical to the one that is not working record the posistion of the switches in the handpiece. Change the handpiece which is not working to match the one that is working.
3. Has any liquid been spilt on the remote?
4. If yes, then advise the customer they will have to purchase a new unit.

* if the fan now works, direct customer to where they purchased it from or Mercator can replace.
* If it does not work same as above (needs replacing)

All Mercator remote controls will fit into the standard ball joint canopy of any Mercator ceiling fan.

A fan CANNOT be installed with both controls. You must choose one or the other.

Minor variations of speed may be evident between different fans, even in the same model and is not a fault and is not covered by warranty.

YES. Each ceiling fan requires its own remote control unit, how ever as long as you request the fans be set to the same frequency by the electrcian you can operate both / all of the fans from one handpeice.

You need to have your electrician return and set the frequencies to different settings to operate the fans independantly.

YES, Replacement blades can be purchased thru your retailer / they will need their model no of fan

As long as we are notified within 48 hours a replacement can be sent to you at no cost under warranty. Model no is required.

1. NO sorry we cannot do this as we are not qualfied electricians and can be held liable for any problems or damage that occurs.

2. customer has to have an electrician to install?

3. if it the installing electrician it is still NO. we can either pass him onto one of our service agents or get one of our agents to contact them direct.

1. Simply dust the ceiling fan on a regular basis to ensure dust and dirt do not build up on the housing or the blades of the product.
2. Every now & then a wipe over with a damp cloth ensures that any dust that has stuck is removed.
3. This maintenance will also help if your are living on coastal areas due to build up of salt.
4. Do NOT wash / soak blades in water.
5. Do NOT hose down with water if fan is situated under pergola outside. Electricution may occur

1. Refer to your instruction booklet.
2. Cant find - What is model no of fan, is it our light fitting?